Additionally, we offer premium managed-service support plans. These are perfect if you are new to Zoho or if you are aware that you may not be taking advantage of its full potential.
Managed-Service Support Plans
Lite
1 hour of technical support
Availability: 8 hours x 5 days
Maximum response time: 12 hours
Email support
Customer portal
Monthly Report
Remote assistance
Basic
3 hours of technical support
Availability: 8 hours x 5 days
Maximum response time: 12 hours
Email support
Customer portal
Monthly Report
Remote assistance
Standard
5 hours of technical support
Availability: 8 hours x 5 days
Maximum response time: 8 hours
Email support
Customer portal
Monthly Report
Remote assistance
Professional
10 hours of technical support
Availability: 24 hours x 5 days
Maximum response time: 3 hours
Email support
Customer portal
Monthly Report
Remote assistance
Technical Account Manager
Scope: Maintenance and configuration of Zoho systems and system customization within bank of contracted hours.
Payments are made at the beginning of the billing cycle. You can cancel the subscription at any time. Once cancelled, you won’t be charged further.