Our Monitoring Center keeps your business running.
Avoid disruptions to your bottom line
Through our Monitoring Center, we monitor all devices, interfaces, applications and servers 24 hours a day, 365 days a year. We will also provide access to the display and archiving of fault monitoring alarms and event logs. You will get reports on performance analysis and trends. Whatever the situation, you can be sure that we will be taking care of it.
We specialize in the detection, isolation and diagnosis of each failure, with remote resolution whenever possible. We take control of the solution, acting as the solution orchestrator in your name. We also provide monitoring and notification of progress, and escalation to level 3 resources when necessary. We are agnostic in regards to technology, supporting all operators and equipment manufacturers. No matter the problem, we are here to solve it.
By using our support center, you can rest and have experienced professionals ready to provide technical support to your employees by phone, email or chat. We use an advanced ticket management system (TMS) that has ticket tracking, API integration, custom or template-based reports, chronic and trend reports, and full access to user data. And that's just the tip of the iceberg.
This is the most advanced type of support available. It is highly tactile with high visibility: the perfect combination of human interaction and automation. It's what we already do, but even more refined, with a more advanced set of tools and highly qualified talent. This includes support center and advanced server management. All the advantages of a corporate solution, with a personal touch.
Do you have a unique need for human capital or other technical resources? Professional Services include the unique and tailor-made services. We use our experience to create a specific solution and then we assist in the execution until the final result. Made to measure according to your exact specifications.