• Communication flows better when everything is aligned

    Unified Communications as a Service

Everything in the cloud, in a single environment

In all industries, a massive migration to Unified Communications (UC) is happening right now. Strategic and forward-thinking companies -especially small and medium-sized ones - are implementing services in the cloud to obtain faster and more profitable access to advanced technology and functions.

Unified Communications as a Service

Let us customize a solution for you that saves time, conserves resources and allows you to move forward without losing the rhythm. All devices, one experience. Below, we show you the services included in our Unified Communications system as a Service: 

  • Desk phones and smartphones 
  • Basic, advanced and group telephony functions 
  • Instant messaging and presence (IM and P) 
  • E-mail 
  • Voicemail 
  • Mobility 
  • Audio, web and videoconference 
  • Desktop sharing 
  • Speech recognition 
  • Interactive boards 
  • Fax 
  • SMS 

Everything in the cloud, in one environment, customized for your specific situation and infinitely scalable. Subscription-based, ready for the future and ready to grow at the same speed as you.

Contact Center as a Service

Traditional call centers usually have one offer: support only by voice. However, a contact center must use various means such as chat, email, telephone and shared screen to mitigate incoming reports. Our CCaaS solution serves as a full service contact center for our clients. This is how it works:

Customize the types of technology you want to use and pay only for what you need. This reduces the need for an internal IT support company.

Since CCaaS is cloud-based, companies use the contact center software, not yours. This improves performance and helps reduce operating costs.

Everything is scalable. As operational needs change, CCaaS is a flexible solution that fits what you need. The initial investment is low. We grow when you do it.

Commercial results and exceptional customer experience are maximized with our platform. Our cloud-based contact center model offers:

  • Omni-channel reports and customer experience analysis
  • Modern IVR and customizable self-service capabilities
  • Skill-based routing for higher probability of first contact resolution

SIP Trunking

A basic product that saves costs and is flexible and scalable, SIP Trunking is a product that transports voice traffic from your phone to the public telephone network. Like UC and CCaaS, SIP trunk is cost-effective, has multiple location coverage and is a lifesaver in disaster recovery situations. Other benefits include:

  • No cost and local DID
  • Lowest cost routing (LCR)
  • Agnostic Telephony
  • Unlimited number of call route plans
  • Unlimited usage plans in the United States
  • Platform plans with fee based on the operator